LEGAL
Effective Version
Last Update 8 June 2026
Light Planet Pty Ltd – ABN: 66 604 668 377
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Light Planet is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, phone and facsimile numbers. We collect this information through correspondence, telephone, email, our website lightplanet.com.au, publicly available sources, cookies, and third parties. We collect your Personal Information primarily to provide our services, supply information to clients, and for marketing. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Sensitive information is defined in the Privacy Act to include information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, or health information. Sensitive information will only be used for the primary purpose for which it was obtained, for a directly related secondary purpose, with your consent, or where required or authorised by law.
Where reasonable and practicable, we collect your Personal Information only from you. However, in some circumstances information may be provided to us by third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided.
Your Personal Information may be disclosed where you have consented to the use or disclosure, or where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information stored in client files will be kept for a minimum of 7 years.
You may access and request corrections to the Personal Information we hold about you, subject to certain exceptions. Please contact us in writing to make a request. Light Planet will not charge a fee for access requests, but may charge an administrative fee for providing a copy of your information. We may require identification before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your information is accurate, complete, and current. If you find that the information we hold is inaccurate or outdated, please advise us as soon as practicable so we can update our records and continue to provide quality services.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy, please contact us at:
Light Planet | ABN: 66 604 668 377
Unit 2 / 5 Rocklea Drive, Port Melbourne VIC 3207
Email: [email protected]
Phone: 1300 533 489
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For all Victorian and New South Wales orders over the value of $300, Light Planet offers free shipping (excluding poles)! Should your Victorian or New South Wales order be under the $300 amount, Light Planet offers a fixed $24+GST shipping rate for anywhere in both Victoria & NSW.
For orders outside of both Victoria and New South Wales, the minimum free order value is $500 or over. Should your orders outside of both Victoria and New South Wales be under the $500 amount, Light Planet offers a fixed $36+GST rate.
Important Points:
1 – All shipping rates excludes poles.
2 – It is important to ensure that delivery addresses are accessible and monitored. Packages can be left in a secure location at your own risk.
3 – Should you have your details logged with Light Planet and have a change of address, please ensure that you notify us immediately.
4 – Should you have ordered bulk goods, we may send them on a pallet. Additional charges may apply if there are delays unloading at your end. Please ensure that you have either a forklift or people too unload. If unloading takes more than 10 mins to do, additional charges may apply. We will do our best to notify you, prior to your shipment, on how your goods will arrive.
For further information in relation to our shipping policies please feel free to call us on: 1300 533 489.
For all Melbourne metropolitan orders received prior to 11.00 am, we can usually get most goods out to you the same day.
For Melbourne metropolitan orders received after 11 am, we may be able to get goods to you same day, or usually within 24 hours of the order.
Should you be in regional Victoria orders mostly take up to 24 hours to be delivered if received prior to 1 pm the day before.
For all orders outside of Victoria please allow 2 to 5 days for delivery.
Please note that pick up is FREE and available from 7.30am to 4pm Monday to Friday.
Put your money where your mouth is…
Thats right, we are that confident in our product quality and pricing that we will offer a price match guarantee.
If you find a comparable product, of similar or the same quality, from a reputable distributor, that is not on discount or special, we will do our best to match it in price!
Please note that there are many points to consider when conducting a product comparison. One needs to review a) componentry, b) wattage and efficiency, c) warranty, d) Tm21 life expectancy, e) standout features and f) certifications.
We pride ourselves on delivering exceptional lighting and electrical products at unbeatable price.
You have up to 30 days to return any Light Planet product excluding Special Orders, Project orders or Fire Sale items, with no restocking fees and no hassles.
Please note that all return must be in their original state. Please ensure that you protect all packaging both internal and external to ensure that a return can be fulfilled.
Also, returns are done at your own cost. Please feel free to post, courier or simply drop it into our Huntingdale distribution centre at:
Light Planet – 12 Stafford Street, Huntingdale, VIC, 3166
How to Make Return
1 – Give us a call on 1300 533 489 or email us at [email protected] with the item/s you would like to return.
2 – Ensure that the item/s being returned are in the exact same way that you received them in. All packaging both internal and external must be as new and undamaged.
3 – Please document in small writing or via a label your personal name or business name that the original purchased would have been under.
4 – Arrange the item/s to be returned back to us via your selected carrier or in person.
5 – Once an item has been received by our warehouse staff, it will be assessed. If all is in order, a credit will be offered
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Simple… Either place orders on-line (via this website) by adding an item to the cart, checking out and making payment, or give us call on 1300 533 489 to place an order over the phone. Credit cards are accepted with 0.0% interest fees. Should you have a Trade Account, you can obviously check out with no payment required.
Piece of cake… simply hit the register link, fill in the form and submit it.
Please note that Trade Web Logins and Trade Account are only available to qualified electrical contractors and/or building practitioners
Once you have registered, you should usually receive a response within 24 hours. Once your submission has been verified successfully you will receive an email with your login details. You will instantly see that your trade discount has been applied and you can start saving!
You sure can.
Trade Account are available to qualified electrical contractors and/or building practitioners whom have an acceptable credit history. Please note that all trade account applications are vetted and assessed by outside agencies. They are awarded at our own discretion.
Registrations can be done via the registration link. We require the digital form to be filled out and submitted. Once your form has been received via trade applications team, it will be vetted and checked. Please allow up to 7 days for this process to take place. Once approved you will be notified via an email and provided website login details should you not already have them. Please feel free to call us any time on 1300 533 489 should you have any questions.
Our automated tracking platform is currently in production. For now all orders can be tracked via our internal inventory system. Simply give us a call on 1300 533 489 to check on your order.
Yes you can. Light Planet prides it self on delivering exceptional products at unbeatable pricing. All pricing is evident throughout the product pages. Should you want to make a purchase simply add the item/s to your cart, and follow the check out instructions from there. You have the option to pay via credit card or PayPal. Should you have any questions, please feel free to call us any time on: 1300 533 489.
No problems. You have up to 30 days to return any Light Planet product excluding Fire Sale items. No restocking fees, no hassles.
Please note that all return must be in their original state. Please ensure that you protect all packaging both internal and external to ensure that a return can be honoured.
Also, returns are done at your own cost. Please feel free to post, courier or simply drop it into our Port Melbourne distribution centre.
To request a return, simply call us on: 1300 533 489
You certainly can. Our distribution warehouse is located in Port Melbourne. It’s very accessible to the city and just off the freeway. Pick up times are between 7:15 am and 5 pm Monday to Friday.
That’s a yes. For all Melbourne metropolitan orders received prior to 11.00 am, we can get most goods out to you the same day.
Should you be in regional Victoria orders mostly take 24 hours to be delivered if received prior to 1 pm the day before.
For all orders to NSW or SA, they usually take 1 – 3 days to arrive.
For order to WA, QLD and NT please allow up to 7 days for delivery.
Please note that there may be some delays due to our current pandemic
We sure do. For all Victorian and New South Wales orders over the value of $300, Light Planet offer free shipping! Should your Victorian or New South Wales order be under the $300 mark, Light Planet offer a fixed $18+GST rate.
For orders outside of both Victoria and New South Wales, the minimum free order value is $500 or over. Should your orders outside of both Victoria and New South Wales be under the $500 mark, Light Planet offer fixed shipping rate:
SA – $36+GST
QLD – $36+GST
ACT – $24+GST
WA – $44+GST
NT – $44+GST
TAS – $44+GST
Please note that all shipping rates exclude poles.
For further information in relation to our shipping policies please click on the Delivery & Shipping link below.
Light Planet prides it self on both its product quality and customer service. Should a warranty or defect claim come up, our first priority is to ensure that the site in which the faulty product was located at is made safe. Once this have been determined we need to inspect the defective product/s.
Important points to consider prior to determining defective goods:
1 – Please check the integrity of the circuit that the fitting was connected to. Check it that a breaker has not tripped and the circuit is not overloaded and is in good working order.
2 – If the product was in an outdoor environment, please ensure that all joins, junction boxes are in working order with no water damage.
3 – If the product was in an outdoor environment, please ensure that any exposed has not experienced any deterioration or being eaten by wildlife. Yes, this does happen.
4 – Should the product be installed into a plug base or have a hardwired connection please safely assess the integrity of this connection.
5 – Finally, once all of the above has been checked, assessed and confirmed, please safely get the product to the ground and safely give the unit power from a source not connected to the circuit that the product in question was to check if it operates as it should.
If you have followed all of the above steps and the unit/s still appears to be faulty and not operating, then it may well need to be replaced under warranty. Please notify our offices immediately.
We will require the faulty unit to be returned to our Port Melbourne distribution centre for testing and assessing. Please note that this process can take up to 5 days.
To ensure a hassel free, fast warranty replacement we may require you to purchase a replacement product thast will be sent out via express. Once the products that we have received has been tested and assist and deemed faulty you will be offered a full credit.
There is no denying that all products can fail. We do however boast an exceptionally low failure rate across our entire product suite.
We currently take both Visa and MasterCard and charge 0.00% interest.
We also offer PayPal payments and soon will offer AfterPay.
Should you have a Trade Web Login, your account can be managed by clicking on the small person icon in the top right hand side of this website. You can view all your personal details, past orders and also update your details.
No problems.
Simply give us a call on 1300 533 489 and we can reset your password for you. You will recieve an email with our new details.
Should you want to cancel your account simply give us a call on: 1300 533 489 and we can do this for you.
