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Last updated 8 June 2026
Light Planet respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact our team, request a quote, place an order, or apply for a Trade Account.
Depending on how you interact with Light Planet, we may collect:
Where necessary, we may also collect information required to assess your eligibility for Trade Account payment terms or credit facilities.
We may collect personal information when you:
We may also receive information from authorised representatives, payment providers, credit providers, delivery partners, service providers, or publicly available sources where permitted by law.
We may use your personal information to:
We may also receive information from authorised representatives, payment providers, credit providers, delivery partners, service providers, or publicly available sources where permitted by law.
Payments may be processed through third-party payment providers. These providers may collect and process payment information under their own privacy policies and security procedures.
Light Planet does not necessarily store complete credit or debit card details on its own systems.
Our website may use cookies and similar technologies to:
You can manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website work.
With your consent or where permitted by law, we may send you information about Light Planet products, services, promotions, and Trade Account benefits.
You can unsubscribe using the link in a marketing email or by contacting us. We may still send essential communications relating to your account, orders, payments, quotes, or enquiries.
We may share personal information with trusted third parties that help us operate our business, including:
We do not sell personal information.
Some of the technology and service providers used by Light Planet may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable Australian privacy requirements.
We use reasonable administrative, technical, and physical safeguards to protect personal information against:
No electronic system is completely secure. If a data breach occurs, we will investigate and respond in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.
We may need to verify your identity before completing a request. In limited circumstances, access may be refused where permitted by law. If this happens, we will explain the reason.
Requests can be sent to [email protected].
If you believe we have not handled your personal information appropriately, please contact us in writing at [email protected].
We will review your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Our website may contain links to external websites. Light Planet does not control and is not responsible for the content, security, or privacy practices of those websites.
We recommend reviewing the privacy policy of an external website before providing personal information.
We may update this Privacy Policy when our services, information-handling practices, or legal obligations change.
The latest version will be published on our website with an updated revision date.
For privacy questions, information requests, corrections, or complaints, contact:
12 Stafford Street
Huntingdale VIC 3166, Australia
1300 533 489
