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Last updated: 7 September 2026
These Terms and Conditions govern your use of the Light Planet website and your purchase of products or services from us.
By using our website, creating an account, accepting a quote, or placing an order, you agree to these Terms and Conditions.
We take reasonable care to ensure our product descriptions, photographs, specifications, and technical information are accurate.
However:
Confirm all critical specifications with our team before ordering, particularly where a product is required for a specific project, application, environment, or compliance purpose.
All prices are shown in Australian dollars.
Applicable taxes, delivery, freight, installation, and project-related charges will be displayed, included in your quote, or confirmed before the order is finalised.
We may update prices before accepting an order. If an incorrect price is published, we may contact you to confirm the correct price or cancel the affected order and refund any payment received.
The validity period and any conditions applying to a quote will be stated on the quote itself.
Quotes may be subject to:
A quote does not create a binding agreement until it is accepted and the order is confirmed by Light Planet.
Submitting an order does not automatically mean that it has been accepted.
An order is accepted when Light Planet confirms it in writing, issues an invoice, confirms it through your account, or dispatches the products.
We may decline or cancel an order if:
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled products.
Payment must be made using an accepted payment method or approved Trade Account terms.
By submitting a payment, you confirm that:
Products remain the property of Light Planet until full payment has been received, subject to applicable law.
Trade Accounts are subject to application, approval, account limits, and any additional terms provided by Light Planet.
Eligible Trade Account customers may receive:
Light Planet may approve, decline, suspend, reduce, or withdraw Trade Account facilities where permitted by law.
Overdue accounts may be suspended until all outstanding amounts have been paid.
Light Planet provides lighting designs and light plots to registered Trade Account customers. Designs may cover pole lights, LED flood lights, high bays, street lighting, offices, warehouses, sports fields, car parks, and other commercial applications.
Lighting designs, calculations, and product recommendations are prepared using the project information provided to us.
You are responsible for ensuring:
A lighting design may need to be revised if site conditions, dimensions, mounting heights, layouts, or project requirements change.
Light Planet prepares lighting designs and product recommendations with relevant Australian lighting standards in mind.
Final compliance may depend on:
Customers, contractors, and installers are responsible for confirming final project and installation compliance.
Unless expressly included in writing, product prices do not include installation.
Electrical products must be installed, tested, and maintained by appropriately licensed or qualified professionals in accordance with:
Light Planet is not responsible for damage caused by incorrect installation, misuse, unauthorised modification, unsuitable site conditions, or failure to follow product instructions.
Delivery is governed by our Shipping & Returns Policy, which forms part of these Terms and Conditions.
Delivery dates are estimates unless expressly confirmed otherwise in writing.
Risk in the products passes to you when the products are delivered or collected, subject to any rights that cannot legally be excluded.
Legal ownership of products remains with Light Planet until all amounts owing for those products have been paid in full.
For business customers, Light Planet may exercise rights available under the Personal Property Securities Act 2009 where applicable.
Returns and refunds are handled in accordance with:
Contact Light Planet before returning a product. Unauthorized returns may be refused.
Product and manufacturer warranties may apply. Warranty periods and conditions vary by product.
A warranty may not cover damage caused by:
These conditions do not exclude or limit rights that cannot legally be excluded under the Australian Consumer Law.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded.
Where permitted by law, our liability will be limited to the remedy or amount allowed under applicable legislation.
You are responsible for:
We may suspend or close an account if these terms are breached, false information is provided, or the account presents a security, fraud, or payment risk.
You must not:
The Light Planet website and its content, including text, graphics, branding, product information, layouts, catalogues, downloads, and design materials, are owned by or licensed to Light Planet.
You may use this content for personal or internal business purposes relating to Light Planet products.
You may not reproduce, modify, distribute, sell, or commercially exploit the content without written permission.
Project-specific lighting designs, drawings, and technical materials may be subject to additional usage conditions communicated when they are provided.
Our website may contain links to third-party websites or services.
Light Planet does not control and is not responsible for their availability, accuracy, content, security, or privacy practices.
To the extent permitted by law, Light Planet is not liable for indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.
Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.
Light Planet is not responsible for delays or failures caused by events outside our reasonable control, including:
We will take reasonable steps to reduce the effects of these events and keep affected customers informed.
Personal information is handled in accordance with our Privacy Policy.
We may update these Terms and Conditions when our products, services, business practices, or legal obligations change.
The terms applying to an order are generally those available when the order is accepted unless a change is required by law or agreed with you.
These Terms and Conditions are governed by the laws of Victoria, Australia.
You submit to the non-exclusive jurisdiction of the courts of Victoria and applicable Commonwealth courts.
For questions about these Terms and Conditions, contact:
12 Stafford Street
Huntingdale VIC 3166, Australia
1300 533 489
Tell us about your project, and our team will help you find the right commercial lighting solution.
