FAQ’s
Effective Version
Last Update 8 June 2026
Light Planet Pty Ltd – ABN: 66 604 668 377
Simple… Either place orders on-line (via this website) by adding an item to the cart, checking out and making payment, or give us call on 1300 533 489 to place an order over the phone. Credit cards are accepted with 0.0% interest fees. Should you have a Trade Account, you can obviously check out with no payment required.
Yes you can. Light Planet prides it self on delivering exceptional products at unbeatable pricing. All pricing is evident throughout the product pages. Should you want to make a purchase simply add the item/s to your cart, and follow the check out instructions from there. You have the option to pay via credit card or PayPal. Should you have any questions, please feel free to call us any time on: 1300 533 489.
No problems. You have up to 30 days to return any Light Planet product excluding Fire Sale items. No restocking fees, no hassles.
Please note that all return must be in their original state. Please ensure that you protect all packaging both internal and external to ensure that a return can be honored.
Also, returns are done at your own cost. Please feel free to post, courier or simply drop it into our Port Melbourne distribution center.
To request a return, simply call us on: 1300 533 489
You certainly can. Our distribution warehouse is located in Port Melbourne. It’s very accessible to the city and just off the freeway. Pick up times are between 7:15 am and 5 pm Monday to Friday.
Should you have a Trade Web Login, your account can be managed by clicking on the small person icon in the top right hand side of this website. You can view all your personal details, past orders and also update your details.
No problems.
Simply give us a call on 1300 533 489 and we can reset your password for you. You will receive an email with our new details.
Should you want to cancel your account simply give us a call on: 1300 533 489 and we can do this for you.
That’s a yes. For all Melbourne metropolitan orders received prior to 11.00 am, we can get most goods out to you the same day.
Should you be in regional Victoria orders mostly take 24 hours to be delivered if received prior to 1 pm the day before.
For all orders to NSW or SA, they usually take 1 – 3 days to arrive.
For order to WA, QLD and NT please allow up to 7 days for delivery.
Please note that there may be some delays due to our current pandemic.
We sure do. For all Victorian and New South Wales orders over the value of $300, Light Planet offer free shipping! Should your Victorian or New South Wales order be under the $300 mark, Light Planet offer a fixed $18+GST rate.
For orders outside of both Victoria and New South Wales, the minimum free order value is $500 or over. Should your orders outside of both Victoria and New South Wales be under the $500 mark, Light Planet offer fixed shipping rate:
SA – $36+GST
QLD – $36+GST
ACT – $24+GST
WA – $44+GST
NT – $44+GST
TAS – $44+GST
Please note that all shipping rates exclude poles.
For further information in relation to our shipping policies please click on the Delivery & Shipping link below.
Piece of cake… simply hit the register link, fill in the form and submit it.
Please note that Trade Web Logins and Trade Account are only available to qualified electrical contractors and/or building practitioners
Once you have registered, you should usually receive a response within 24 hours. Once your submission has been verified successfully you will receive an email with your login details. You will instantly see that your trade discount has been applied and you can start saving!
You sure can.
Trade Account are available to qualified electrical contractors and/or building practitioners whom have an acceptable credit history. Please note that all trade account applications are vetted and assessed by outside agencies. They are awarded at our own discretion.
Registrations can be done via the registration link. We require the digital form to be filled out and submitted. Once your form has been received via trade applications team, it will be vetted and checked. Please allow up to 7 days for this process to take place. Once approved you will be notified via an email and
You sure can. Registrations can be done via the registration link. We require the digital form to be filled out and submitted. Once your form has been received via trade applications team, it will be vetted and checked. Please allow up to 7 days for this process to take place. Once approved you will be notified via an email and provided website login details should you not already have them. Please feel free to call us any time on 1300 533 489 should you have any questions.
Piece of cake… simply hit the register link, fill in the form and submit it. You should usually receive a response within 24 hours. Once your submission has been verified successfully you will receive an email with your login details. You will instantly see that your trade discount has been applied and you can start saving!
Our automated tracking platform is currently in production. For now all orders can be tracked via our internal inventory system. Simply give us a call on 1300 533 489 to check on your order.
Light Planet prides it self on both its product quality and customer service. Should a warranty or defect claim come up, our first priority is to ensure that the site in which the faulty product was located at is made safe. Once this have been determined we need to inspect the defective product/s.
Important points to consider prior to determining defective goods:
1 – Please check the integrity of the circuit that the fitting was connected to. Check it that a breaker has not tripped and the circuit is not overloaded and is in good working order.
2 – If the product was in an outdoor environment, please ensure that all joins, junction boxes are in working order with no water damage.
3 – If the product was in an outdoor environment, please ensure that any exposed has not experienced any deterioration or being eaten by wildlife. Yes, this does happen.
4 – Should the product be installed into a plug base or have a hardwired connection please safely assess the integrity of this connection.
5 – Finally, once all of the above has been checked, assessed and confirmed, please safely get the product to the ground and safely give the unit power from a source not connected to the circuit that the product in question was to check if it operates as it should.
If you have followed all of the above steps and the unit/s still appears to be faulty and not operating, then it may well need to be replaced under warranty. Please notify our offices immediately.
We will require the faulty unit to be returned to our Port Melbourne distribution centre for testing and assessing. Please note that this process can take up to 5 days
To ensure a hassle free, fast warranty replacement we may require you to purchase a replacement product that will be sent out via express. Once the products that we have received has been tested and assist and deemed faulty you will be offered a full credit.
There is no denying that all products can fail. We do however boast an exceptionally low failure rate across our entire product suite.
We currently take both Visa and MasterCard and charge 0.00% interest.
We also offer PayPal payments and soon will offer AfterPay.
