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Last updated: 7 September 2026
Light Planet works to get your commercial lighting products on site safely and efficiently. This policy explains how we manage deliveries, damaged or incorrect products, returns, and refunds.
Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.
Light Planet delivers commercial lighting products to residential, commercial, industrial, and project locations across Australia.
Delivery availability, pricing, and timeframes may depend on:
Oversized products, including certain lighting poles and commercial fittings, may require specialised freight arrangements.
Applicable delivery charges will be displayed during checkout, included in your quote, or confirmed before your order is processed.
Free delivery may be available on eligible products, orders, Trade Accounts, or delivery locations. Our team will confirm whether free delivery applies before your order is finalised.
Additional charges may apply for:
Orders are processed after payment has been received or approved Trade Account terms have been confirmed.
Same-day delivery or dispatch may be available for eligible in-stock products and delivery locations. Availability should be confirmed with our team when placing your order.
Orders received on weekends or public holidays will generally be processed on the next business day.
Any delivery date or timeframe provided by Light Planet is an estimate unless we expressly confirm otherwise in writing.
Delivery delays may occur because of:
We will provide an update if we become aware of a significant delay affecting your order.
Someone may need to be present at the delivery address to receive and sign for the order.
Before accepting a freight delivery, inspect the packaging for visible damage. If damage is present:
Do not install or use a product that appears damaged, defective, or unsafe.
Check your order promptly after delivery.
If a product is damaged, incorrect, or missing, email [email protected] and provide:
We will review the issue and arrange an appropriate remedy where the claim is accepted.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
If a product has a major failure, you may be entitled to reject it and choose a refund or replacement. You may also be entitled to compensation for other reasonably foreseeable loss or damage.
If a product has a minor failure, Light Planet may choose to repair or replace the product or provide another appropriate remedy within a reasonable time.
Proof of purchase may be required before a claim can be assessed.
Change-of-mind returns are subject to approval by Light Planet.
To request a return:
Return delivery costs and reasonable restocking charges may apply to approved change-of-mind returns. Any applicable costs will be explained before the return is authorised.
Change-of-mind conditions do not limit your rights under the Australian Consumer Law.
Unless the product is faulty or a return is otherwise required by law, we may not accept returns for:
Contact Light Planet before returning any product. Products returned without authorisation may be refused or returned to the sender.
If your return is approved, we will provide:
Products must be packaged securely. Light Planet is not responsible for damage that occurs during return transport arranged by the customer.
Approved refunds will be issued using the original payment method unless another method is agreed.
Refunds will be processed within a reasonable period after the returned product has been received, inspected, and approved. Your bank or payment provider may require additional time before the funds appear in your account.
Original delivery charges and return costs are not normally refundable for change-of-mind returns. This does not apply where reimbursement is required by law.
Contact us immediately if you need to change or cancel an order.
We cannot guarantee that an order can be changed or cancelled after:
Reasonable costs already incurred may apply where permitted by law.
For delivery, return, refund, or order assistance, contact:
12 Stafford Street
Huntingdale VIC 3166, Australia
1300 533 489
